QnQ Healthcare Private Limited takes the privacy of your information seriously. This privacy notice (“Privacy Notice”) describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

DEFINITIONS

In this Privacy Notice the following definitions are used:

Cookies: a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preferences for a certain period of time.

Data: includes non-personal information, personal information, and sensitive personal information about you which either directly or indirectly in combination with other information could allow you to be identified when you visit our stores, website, and/or mobile application.

Data Protection Laws: any applicable law for the time being in force relating to the processing of Data.

Partners: select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers: includes entities to whom we or other QnQ Group Entities will disclose your Data in order to process information for a specific purpose pursuant to a written contract.

QnQ Healthcare Private Limited: a company incorporated in India whose registered office is at No 51 DR Building, opposite to Aavin Factory, Viluppuram, Tamil Nadu 605602.

QnQ Group Entity: QnQ Healthcare Private Limited and its subsidiaries, affiliates, associate companies, and joint venture companies with whom we have a contractual arrangement to inter alia share data for the purposes described in this Privacy Notice.

User or you: the natural person who accesses our stores, website, or mobile application.

WHAT DATA DO WE COLLECT ABOUT YOU

QnQ Healthcare collects Data for various purposes set out in this Privacy Notice. This Data includes without limitation the following categories:

  • Contact information: first and last name, email address, postal address, country, employer, phone number, and other similar contact data.
  • Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
  • Technical information: website, device, and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means such as cookies, pixels, and similar technologies.
  • Transaction information: the date of the transaction, total amount, transaction history and preferences, and related details.
  • Health-related information: such as information or records relating to your medical/health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by you through the Platform, laboratory testing results, and any other information inferred therefrom.
  • Product and service information: your account, membership number, registration and payment information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.
  • Personal information: age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.
  • Your reviews, feedback, and opinions about our products, programmes, and services.
  • Loyalty programme information: your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner programme affiliation.

HOW WE COLLECT DATA

We collect Data in the following ways:

Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.

Automatic Information We Collect: We use “cookies”, pixels, and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below titled “Data that is Collected Automatically” for more information.

E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.

Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another QnQ Group Entity) to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

Information Previously Provided to QnQ Group Entities: Where you have shared any information previously with any of the QnQ Group Entities and have consented to the further sharing of such information, such information will be shared with us by the QnQ Group Entities.

You can make choices about our collection and use of your Data. For example, you may want to access, edit, or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.

DATA SHARED BY YOU

QnQ may collect your Data in several ways from your use of our stores, website, or mobile application. For instance:

  • When you register with us to receive our products and/or services;
  • When you conduct a transaction with us or attempt a transaction at our stores, on our website, or mobile application;
  • When you complete surveys conducted by or for us;
  • When you elect to receive any communications (including promotional offers) from us;
  • From the information gathered by your visit to our stores, website, or mobile application;

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details, and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and similar information. QnQ uses this information to measure site usage, improve content, ensure safety and security, and enhance performance of our website or mobile application.

We may collect your Data automatically via Cookies, pixels, and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below titled “Cookies”.

OUR USE OF DATA

Any or all the above Data may be required by us from time to time to provide information relating to QnQ and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:

  • Carry out our obligations arising from any contract entered into between you and us;
  • Provide products and/or services and communicate with you about products and/or services offered by us;
  • Enable QnQ Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;
  • Processing, disclosing, transmitting, and/or sharing the data/information with QnQ Group Entities and other third parties which have business or contractual dealings with us;
  • Provide you with offers (including for financial products and/or services), personalized services and recommendations, and improve your experience on our website and mobile application;
  • Operate, evaluate, and improve our business, website, and mobile application;
  • Generate aggregated data to prepare insights to enable us to understand customer behaviour patterns and trends with a view to learning more about your preferences or other characteristics;
  • Provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
  • In connection with loyalty programs owned and operated by us or by other QnQ Group Entities;
  • Communicate with you (including to respond to your requests, questions, feedback, claims, or disputes) and to customize and improve our services;
  • To enhance your shopping experience and bring you access to membership programs, rewards, and offers across QnQ brands.
  • Enforce the terms of use of our website and mobile application;
  • Protect against and prevent fraud, illegal activity, harm, financial loss, and other legal or information security risks; and
  • Serve other purposes for which we provide specific notice at the time of collection and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information as the case may be) where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

MINORS

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

SHARING OF DATA

We may share your Data with QnQ Group Entities and Partners for legitimate business purposes, to operate our business, and to provide products and/or services, including websites and mobile applications, to you. We will only share your Data in accordance with applicable Data Protection Laws.

We may share your Data in the manner and for the purposes described below:

  • With QnQ Group Entities: We may share your Data with other QnQ Group Entities and affiliates, which may include holding companies, and subsidiaries. For example, we may share your Data with QnQ Group Entities to provide products and/or services you have requested or to help detect and prevent potentially illegal acts and violations of our policies.
  • With Partners: We may share your Data with our Partners to enable them to offer their products and/or services to you. We contractually require these Partners to keep the Data they receive from us confidential and secure and they are not permitted to use it for any purpose other than that for which we have shared it with them.
  • With Service Providers: We may share your Data with Service Providers, who are bound by law or contract to protect the Data and only use the Data in accordance with our instructions. Service Providers help us with things like payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • Legal Obligations: We may disclose your Data if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation; (b) protect and defend our rights or property, including the rights and property of QnQ Group Entities; (c) act in urgent circumstances to protect the personal safety of users of our website and mobile application or the public; or (d) protect against legal liability.
  • Business Transfers: We may share or transfer your Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of QnQ as described in this Privacy Notice. You have the following rights in relation to your sensitive personal information and you can exercise them by submitting a request as described in the “How to Contact Us” section below.

  • Right to Access, Review, and Modify
  • Right to Correction
  • Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on servers located in India.

PROCESSING YOUR DATA

We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law. To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with QnQ Group Entities, Partners, and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

APP PERMISSIONS THAT WE CAPTURE

We ask for the following app permissions while onboarding in order to optimize the experience for you:

  • Location: It is recommended that you set your location sharing to ‘Always’ as it helps us show you location-specific data like the availability of products. You can change this anytime.
  • Camera: To allow you to take a photo of prescriptions and directly upload it to the app.
  • Photos/Media/Files: Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
  • SMS: To support automatic OTP confirmation so that you don’t have to enter the authentication code manually.
  • Receive SMS: This helps us to send you payment-related SMS by our payment partner Cashfree.
  • Access Wifi State: This helps us optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations.
  • Record Audio: To enable video consultations with doctors.
  • Bluetooth: Bluetooth is used to redirect to a Bluetooth headset during video consultations.

SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

CHANGES TO THIS PRIVACY NOTICE

Our business changes constantly, and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application, and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

HOW TO CONTACT US

To request to access, review, update, or withdraw your consent for your personal information, or to otherwise reach us, please submit a request by e-mailing us at care@qnqpharmacy.com. You may contact us for information on Service Providers, Partners, and QnQ Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.